The great American-Romanian evangelist for quality and quality management Joseph M. Juran defined the roles of the quality council and leadership:

Role of Quality Council:

  • establishing processes for nominating projects, assigning teams and making improvements;
  • providing resources;
  • establishing processes for review of progress, dissemination of results and recognition; and
  • revising the merit rating and business planning systems to include quality improvement.

Role of Upper Management:

  • serve on the quality council;
  • approve strategic quality goals;
  • allocate the needed resources;
  • review progress;
  • give recognition to teams;
  • serve on some project teams; and
  • revise the merit rating and business planning systems.

Source: The Oxford Handbook of Management Theorists

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