The great American-Romanian evangelist for quality and quality management Joseph M. Juran defined the roles of the quality council and leadership:
Role of Quality Council:
- establishing processes for nominating projects, assigning teams and making improvements;
- providing resources;
- establishing processes for review of progress, dissemination of results and recognition; and
- revising the merit rating and business planning systems to include quality improvement.
Role of Upper Management:
- serve on the quality council;
- approve strategic quality goals;
- allocate the needed resources;
- review progress;
- give recognition to teams;
- serve on some project teams; and
- revise the merit rating and business planning systems.