According to American-Romanian quality pioneer Joseph M. Juran, the significant factors that have aided first-rate organizations realize their top-quality positions are all leadership related:

  • The chief executives personally led the quality initiative.
  • They trained the entire managerial hierarchy in managing for quality.
  • They enlarged the business plan to include strategic quality goals.
  • The goals included improving quality at a revolutionary rate, year after year.
  • They set up means to measure progress against the quality goals.
  • The senior managers reviewed progress regularly.
  • They provided for participation by the workforce.
  • They enlarged the system of recognition for superior performance in quality.

Source: The Oxford Handbook of Management Theorists

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