According to American-Romanian quality pioneer Joseph M. Juran, the significant factors that have aided first-rate organizations realize their top-quality positions are all leadership related:
- The chief executives personally led the quality initiative.
- They trained the entire managerial hierarchy in managing for quality.
- They enlarged the business plan to include strategic quality goals.
- The goals included improving quality at a revolutionary rate, year after year.
- They set up means to measure progress against the quality goals.
- The senior managers reviewed progress regularly.
- They provided for participation by the workforce.
- They enlarged the system of recognition for superior performance in quality.