The New York Times Corner Office column interviews Bernardo Hees, CEO of Kraft Heinz, a public company sponsored by 3G Capital and Berkshire Hathaway:

We normally think of C.E.O.s as the people who have the answers, right? I think C.E.O.s are the ones that have the questions. If you can provide the right framework and questions, the consumers, clients, customers, factory managers, supply chain—they have the answers.

The important piece is to recognize and learn fast. New mistakes are welcome. But learn from the old ones. And try to not repeat the same mistakes. That means you are not learning, and that is a problem in any organization.

Indeed, the best managers have an internal locus of control—they believe they can fix whatever’s wrong.

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