Jack McGuinness of the leadership-consulting firm Relationship Impact writes,

The challenge that leaders face in a crisis is that their organizations aren’t typically set up to operate with such uncertainty. Leaders create visions, plans and metrics to attempt to control their environments and minimize uncertainty as best they can. In a crisis many leaders default to what they know how to do in order to reduce frustration and quell their own and others’ fears. This default mode is simply not productive and rather than reduce uncertainty and anxiety it increases both.

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